BharatCell (Kushmanda Power)
Service and dispatch CRM for a battery manufacturer
The internal system a GWh-scale lithium-ion manufacturer runs service tickets, dispatch and warranty on, keyed to the serial number.
11,623
units tracked by serial
- CRM
- Manufacturing
- Internal Tools
Project overview
Kushmanda Power manufactures lithium-ion battery packs under the BharatCell brand, running a 1 GWh facility in Noida with a 5 GWh plant following in Kathua. We built the CRM their operations run on. The serial number is the spine of it: scan or type one and the product, configuration and warranty state fill themselves from the dispatch registry, so a service ticket is raised in seconds rather than reconstructed from paperwork. Above that sit the fleet registry, engineer and visit scheduling, dispatch analytics and the customer-volume reporting the commercial side works from.
Key features
- Serial-number lookup that auto-fills product, configuration and warranty
- Service ticket creation across battery and charger product lines
- Fleet registry with dispatch logs and bulk data import
- Engineer, staff and site-visit scheduling
- Dispatch analytics with monthly trends and top customers by volume
- Warranty tracking across active and expired units
- Role-based admin access and data export
Tools we reach for
New business
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